Support

Reach Melta support

By email or through the form. We reply by email, usually on the next working day, in English or German.

Directly by email

Write to us from your own mail client, with the name of your product and, if possible, a screenshot. There is no phone support.

Or use the form

Questions about your product are answered fastest by the chat inside the product: it knows the code, reads the logs and fixes bugs directly.
For a bug, the product name, the steps that led to it and a screenshot help us most. Passwords or payment details do not belong in the message.
Process, prices, operations: the most common questions are answered in the FAQ.

Your account, your products and the chat editor are waiting behind the sign-in.